When you own a restaurant, your focus is on product quality and customer service. That means that you are sure to keep essential equipment and materials around that help you to serve your customers better. Instead of hoping that things go smoothly from day to day, you should invest in a few little business tools that will allow you to maintain your level of service, and protect your business at the same time.
Liability Insurance
Responsible business owners have liability insurance to protect their businesses in case something were to happen. But when you run a customer service business like a restaurant, you can never anticipate what may happen on a daily basis. While it is financially smart to get the basic liability insurance you need to satisfy legal requirements, you should consider getting extra liability insurance for the sake of your business and your customers. Additional liability insurance will give you peace of mind when the weather creates slip and fall hazards on your sidewalks, or when a promotion you try goes bad and people get hurt.
Critical Spare Parts
Most restaurants keep spare parts scattered here and there throughout the building, just in case something goes wrong. But what would you do if your main oven went down and you did not have the part you needed to bring it back up to speed again? You could go to a parts website and get to the section that says "click here for overnight service," but you are still losing out on an entire day's worth of business.
To keep your restaurant going, you need to do a critical spare parts assessment and then keep at least one of those spare parts on hand at all times. This requires an extra financial investment on your part, but the payoff comes when having these parts available prevents you from losing thousands of dollars in business in just one night.
Power Generators
While it is unrealistic to expect to be able to power a whole night's worth of business on a single generator, it is possible to serve the customers you have to maintain your high level of service. When the power goes out, most people expect a restaurant to shut down and send customers home. But when your restaurant can finish serving meals that have been ordered before shutting down due to a power outage, then that enhances the restaurant's reputation.
Part of offering excellent service is being prepared for just about anything. When you invest in necessary services and equipment for your restaurant, then you will enhance your reputation as a reliable and top-notch business.