Developing the Sources of Operational Efficiency

The establishment of centers of operational efficiency can significantly increase the operational efficiency of the entire Bank and facilitate response to the need for continuous development . However, we must first identify the activities that could constitute sources of operational efficiency. As we mentioned above, will be sought primarily in activities that allow centralization of three assets: information, expertise and resources. Joint ownership of these three assets pave the way for a wider range of services on the perimeter of activity. This offer will consist of both services 'operational' and services for projects.

The problem is then to identify and evaluate the essential features of the future organization activities among distributed so far among multiple services or multiple entities. The search for sources of operational efficiency is generally only addressed through the analysis process. This approach is now well understood by operational staff. It also allows you to link to the Planning of IS which is also based on the description of the process.

This approach processes seek to identify redundancies, gaps, points of blocks. However, the search for sources of operational efficiency should also focus on service delivery to customers, whether operational or project: What are the services provided to date? What are the extensions of the scope that would significantly enhance service delivery and to benefit a greater number of actors?



We also seek activities that have a characteristic position in relation to the concentrations of three assets:

* Information:
o dealer or a producer of information (focus information)
o interface or distributor of key information (broker positioning information)
* Means:
o holds a treatment capacity of computer or human (average concentration)
* Expertise:
o special expertise (concentration of expertise)

The presence of one of these assets is not enough to be a center of operational efficiency. However, from a couple of them, it will then be possible to change the activity to achieve a complete positioning. For example, concentrations are repositories of information. Develop the application infrastructure to manage this information and strengthen the expertise associated will then disseminate information on a larger scale and with better quality. This significantly raise the value added of the activity management repositories. This concentration of information and make changes to this perspective, therefore this activity subject to the establishment of a center of operational efficiency.

Another complementary approach is possible and easily accessible: mapping generic opportunities for sharing and industrialization will most frequently be used to initiate the search for sources of operational efficiency. This will be considered first and best practices in the sector and identify whether the existing organization is likely to reap the gains quickly.