Financial Services Outsourcing Part.III

Finally, the system off shoring is a victim of its success and begins to become engorged: due to the increase in demand for skilled labor, it becomes difficult to find in some countries. In India, for example, the cost increases very rapidly (over 10% per year), and is accompanied by a high turnover rate. This phenomenon is even more expensive than pure wage increase; add an additional cost of human resources management (recruitment, retention, procurement, training etc.). And of course the additional loss of quality will be a resulting one.

Therefore, the experiences of off shoring have not all were successful: once all the parameters taken into account, the cost may be higher than before. Thus, there have been a few years back for some activities. This is what we call the back shoring. Companies repatriate their services or redeem and (re) internalize their local subcontractors to better control activities.

If the financial services sector was not among the first affected by the relocation, it is nevertheless one of the sectors with the greatest potential for relocation because of the importance of back office tasks. Indeed, these positions without customer relations, and often with little added value, are ideal candidates for relocation. And an OECD report respectively class insurance and financial services such as 2nd and 3rd sectors with the highest rate of jobs relocated behind the computer.